At InstantScripts, we are committed to delivering safe, respectful, and high-quality care. If your experience hasn’t met expectations, we want to hear from you. Your feedback helps us improve.
How to Lodge a Complaint
You can submit a complaint via an email to:
Email: [email protected]
Please include as much detail as possible so we can investigate thoroughly.
Prefer not to receive a response?
Just let us know when submitting your complaint. We’ll still review and log your feedback, but won’t follow up unless required by law or safety concerns.
What Happens Next?
Acknowledgement
We’ll confirm receipt within 1 business day.Assessment
Your complaint will be reviewed to determine urgency and the appropriate team to handle it.Investigation
We’ll gather relevant information, which may include reviewing consultation notes, delivery logs, or speaking with involved team members.We may contact you during this stage to clarify details or request additional information.
Resolution
We aim to resolve most complaints within 5 business days. Complex matters may take longer, but we’ll keep you updated.Follow-up
You’ll receive a written response outlining our findings and any actions taken.Depending on the nature of the complaint, we may also call you to discuss the outcome directly.