Answer:
If you miss the phone call from one of our doctors, you will be notified via email or SMS. Please check your Inbox/All Mail/Junk/Spam folders for an email with the subject "We tried to call you".
The email and SMS will offer you the following options:
'Request to call again on the same mobile number' button, to let us know to try and call you again.
Update your contact number
Cancel your consultation
The above options are also available to you at any time from within your InstantScripts account:
Log into your InstantScripts account
Click into the 'History' option at the top right-hand corner.
Locate your consultation booking and click into 'Consultation details'
NOTE: Our doctors will call you either from a private number or from 03 8820 1020.
Please have your phone ready and make sure your phone settings are not blocking unknown numbers.
Still can't find what you're looking for?
If you still need help, you can raise a request with the customer support team.