Answer:
If you miss the phone call from one of our doctors, you will be notified via email or SMS. Please check your Inbox/All Mail/Junk/Spam folders for an email with subject "We tried to call you". The email and the SMS will include a link with the following options:
You will have a few options:
a) Notify one of our doctors to try calling you again.
This can be done by clicking on the green 'Request to call again on the same mobile number' button, to let us know to try and call you again.
b) Update your contact number
c) Cancel your consultation
Our doctors will call you either from a private number or from 03 8820 1020.
Please have your phone ready and make sure your phone settings are not blocking unknown numbers.
Unsure how to unblock "unknown numbers"?
Click on settings and follow the prompts below:
For iPhone:
Settings > Phone > Un/Silence Unknown Callers.
For Android:
From the Home screen, tap Phone.
Tap MORE > Settings > More settings > Caller ID > Tap desired setting to view or edit.
Still can't find what you're looking for?
If you still need help, you can raise a request with the customer support team.